Childline South Africa: Standing Up for Children Every Day

In a country where many children face daily threats to their safety and well-being, Childline South Africa stands as a vital support system for young people. Established in 1986, the organisation has grown into a trusted national network that provides free, confidential assistance to children and families experiencing abuse, neglect, or emotional distress.

At the heart of Childline’s work is the 24- hour toll-free helpline (116) which is accessible from anywhere in South Africa, including rural areas. This line offers immediate emotional support, counselling, and referral services. Trained counsellors are available around the clock to help children in crisis, and also assist concerned parents, teachers, and community members. But Childline’s role goes far beyond answering phone calls.

What Childline does

• Counselling and support services: Childline provides professional counselling for children and adolescents affected by physical, emotional, or sexual abuse, neglect, and bullying. Services are available via phone, online chat, or in-person sessions at provincial offices.

• Therapeutic programmes: Through play therapy, trauma debriefing, and support groups, Childline helps children work through the emotional aftermath of abuse or violence.

• Community outreach and education: Childline’s education teams visit schools, clinics, and community centres to raise awareness about children’s rights and how to report abuse. Their aim is to empower children with knowledge and give communities the tools to protect them.

• Legal and social advocacy: The organisation works closely with social workers, SAPS, and the Department of Social Development to ensure that children’s cases are followed up and that justice and care are prioritised.

Child Protection Week (29 May – 5 June 2025)

Every year, South Africa observes National Child Protection Week – a campaign led by the Department of Social Development to promote the protection, care, and development of children. In 2025, the theme is: “Every Conversation Matters: Every Child in Every Community Needs a Fair Go”.

During this week, Childline plays a prominent role by:

• Hosting awareness events and school visits.

• Offering free workshops to parents and caregivers on recognising signs of abuse.

• Collaborating with NGOs, churches, and schools to distribute materials on children’s rights and safety.

• Encouraging children to speak out through campaigns like “Let’s Talk”, which promotes safe and open communication between adults and children.

Childline also uses this week to highlight the importance of prevention, not just intervention. Early conversations about consent, safety, and emotions can help children avoid or escape harmful situations.

How you can help?

• Save and share the number 116, a simple act that could save a life.

• Support Childline through donations of toys, food parcels, or hygiene packs.

• Volunteer your time or professional skills (especially for educators, social workers, or marketers).

• Raise awareness during Child Protection Week by wearing green, the official colour of the campaign, and spreading the message in your community.

For more, visit: www.childlinesa.org.za or follow @ChildlineSA on social media